Shopping Help

Payment Types
Subtype currently offers two ways to pay for your order, credit card and Paypal. Both these payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Subtype is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Paypal for full terms and conditions of use.

Payment by credit card
Orders made by credit card may require a security check performed by our security partners. Please note, there may be a delay in your order being processed if this payment method is used. The speed of processing will be dependant on the speed of response from the customer and the cooperation of the customer.

Delivery

Your order will be delivered to the address you indicated when your order was placed. The products bought on Subtype will be delivered to one address only and we don’t deliver to PO Box addresses.

We do everything in our power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

If your product is shown to be “in stock” on our website when you place your order, delivery schedules are: Payment validation + order preparation + parcel collection by carrier = 24 to 48 hours. Transit delivery time of your parcel is based on your destination country. The carrier we use is DHL. Carrier delivery times start from the moment you receive an e-mail confirming order dispatch. Dispatch and delivery times are given in working days. To Australia = 2-3 days, and Worldwide = 3-5 days.


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Tracking
Tracking details for your order is available in the Account section of the Subtype website. If you choose not to create an account with Subtype, your parcel tracking details can be found in the delivery confirmation email that we send to you once the goods are dispatched. Unfortunately, email can end up in a Junk or Spam folder so please check for the confirmation email there first before contacting us. We highly recommend that you create an account with us so you can track your goods.


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Returns
We allow 15 days to return a product that you are not satisfied with. For returns from Australia, please use our free service via ParcelPoint. Here are the instructions (1) Visit ParcelPoint and follow the online process to book in your return and print a shipping label (2) Package your return appropriately (3) Complete and include the Subtype Returns form (4) Drop off your returns to any ParcelPoint or Australia Post Office (5) Track your return. For international returns, email info@subtypestore.com with your invoice, order number and reason for the return and we’ll give you step-by-step instructions on how to return the product.


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Sale Items
Sale items are non-refundable. Exchange within 7 days of purchase.


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Technical
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.


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Privacy
The details you give us are essential for the processing and delivery of your orders, for billing, returns and refunds, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with Australian Privacy Law. You can at any time make a request to Subtype to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Website, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails from us by emailing your request to info@subtypestore.com