Terms & Conditions
Terms & Conditions
- No Refunds on Full Price or Sale Items
- Customers have 21 days to exchange any Full Price item from date of purchase
- Customers have 7 days to exchange any Sale item from date of purchase
- No refund or exchange on worn/used items
- Gift Vouchers/ExchangeCodes are valid for 6 months from date of purchase/issue
- Gift Vouchers/Exchange codes cannot be refunded.
- As shoes are tried on in store, products may look like they have been tried on in store. We cannot accept returns on shoes that have a small amount of wear or marks from customers trying on the product. Shoe boxes may be damaged in transit, we cannot accept returns on product because of a damaged box.
Limited Releases (In-store or online)
- One pair per customer (Only one colour per customer).
- One entry per person (Anyone entering more than once will automatically be disqualified)
- Must Pay with Debit or Credit Card over the phone. No store credit notes or discount codes to be used.
- For in-store and online purchases we may request identification proof in the form of Drivers licence or passport.
- Orders by suspected resellers will be cancelled. SUBTYPE reserves the right to determine suspected resellers.
- Orders that do not comply to these terms will be cancelled.
General Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘Subtype’ (hereafter also referred to as ‘We’ or the ‘Website’). Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and Subtype as they are used to protect your rights as a valued customer and our rights as a business.
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for regular updating of products and for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with Subtype by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using Subtype in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
We take great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
The prices indicated on Subtype are shown in Australian Dollars and include all local taxes but do not include delivery, inbound duties or local delivery taxes. Theses delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product immediately. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you accept the replacement, and then wish to return it to us in the conditions outlined under Returns, the return postage will be covered by us. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.