Subtype

Shopping Help

Payment Types

*Please note, Paypay is temporarily unavailable as a payment option.

Subtype currently offers two ways to pay for your order, credit card and Paypal. Both these payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (Subtype is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Paypal for full terms and conditions of use.

Payment by credit card

Orders made by credit card may require a security check performed by our security partners. Please note, there may be a delay in your order being processed if this payment method is used. The speed of processing will be dependent on the speed of response from the customer and the cooperation of the customer. All orders over $500 must be shipped to the same address as billing address. This is to prevent fraudulent use of credit cards. In the interest of credit card holders, orders that do not comply may be cancelled at the digression of SUBTYPE.

Delivery

Subtype Store aims to deliver your order within 3-7 business days almost anywhere in Australia.

We do our best to process your order within 24 hours of being received. All orders are then dispatched the next business day (Monday - Friday excluding Public Holidays).

We deliver our products using Star Track Australia.

Once your order has been picked up by a courier, notification will be sent via SMS and Email.

The following delivery options are available;

  • Free Standard Delivery on orders over $200
  • $10 Standard Delivery on orders under $200
  • Click & Collect

Please view our Delivery Page for full details.

Tracking

Tracking details for your order is available in the Account section of the Subtype website. If you choose not to create an account with Subtype, your parcel tracking details can be found in the delivery confirmation email that we send to you once the goods are dispatched. Unfortunately, email can end up in a Junk or Spam folder so please check for the confirmation email there first before contacting us. We highly recommend that you create an account with us so you can track your goods.

Returns

If you are not 100% satisfied with your purchase, you can return your item(s) within 30 days of dispatching your order, if you meet the below return conditions.

o   In its original condition

o   Unworn, unmarked and unwashed

o   In the original packaging or box

o   Not defective as a result of misuse

o   Tags still attached

Please view our Returns Page for full details.

Technical

Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.

Privacy

The details you give us are essential for the processing and delivery of your orders, for billing, returns and refunds, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.

You have the permanent right to access and rectify all the information that concerns you, in accordance with Australian Privacy Law. You can at any time make a request to Subtype to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Website, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails from us by emailing your request to [email protected]