Subtype

Returns

Returns Policy

If you are not 100% satisfied with your purchase, you can return your item(s) within 30 days of dispatching your order, if you meet the below return conditions.

  • In its original condition
  • Unworn, unmarked and unwashed
  • In the original packaging or box
  • Not defective as a result of misuse
  • Tags still attached

*All items purchased on sale, are final, and are not available to be refunded or exchanged, unless there is a manufacturing fault determined. This does not apply to items where a discount code or gift card is used during checkout.

*All items marked or described as Jordan style Nike products are non-refundable or available for exchange, unless there is a manufacturing fault determined.

* The majority of our shoes are limited release, and we only have a certain amount available. Please be aware that your shoes may arrive having been tried on in store.

We do our best to get items to you in perfect condition, and unfortunately cannot accept minor scuffs and marks on the base of the shoes as a faulty return.

All returns and specified conditions are subject to the Australian Consumer Law.

We recommend and encourage customers to try footwear on carpet to ensure that dirt is not collected on the sole.

In-Store Returns

For purchases made in-store, you have 30 days from the date on the receipt to return your purchase for an exchange or refund.

In-store purchases cannot be returned to the online store.

Gift Cards are not refundable.
 

Please note, we are currently unable to process exchanges for online orders. Any returns requesting an exchange will be refunded.

  • For purchases made through our online store, you have 30 days from the date of dispatch to return your purchase. Your returns options are dependent on your original payment method. Please refer to the below  for a guide on how you can return your items.

I want to Return Online 

Credit Card Purchases: Refund available

PayPal Purchases: Refund available

Afterpay Purchases: Refund available

Please note, all returns postage cost will be covered by the customer unless the item is faulty. Please ensure you retain your tracking information as lost items will only be covered if tracking information can be provided.

To organise your return via post please contact: returns@subtypestore.com 

*All items returned without contacting returns@subtypestore.com will not be able to be processed 

* For customers using an @qq.com email address we suggest providing an alternative email address as this type of address can often bounce resulting in not being about to receive you return communications.

I want to Return In-store

Credit Card Purchases: Exchange, store credit or refund available 

PayPal Purchases: No Refunds available only an exchange of size

Afterpay Purchases: No Exchanges available only Refunds